Advanced Customer Feedback Analytics
Turn customer feedback into actionable insights with our 17-category analysis system
Sentiment Analysis
Advanced AI-powered sentiment scoring with detailed emotional analysis
- Sentiment Score (0-100)
- Sentiment Labels (Positive/Neutral/Negative)
- Emotional Intensity Tracking
Satisfaction Metrics
Comprehensive satisfaction tracking across multiple dimensions
- Satisfaction Level (1-5)
- Expectations Met Analysis
- Happy Departure Indicators
Customer Behavior
Track and analyze customer interaction patterns
- Return Customer Analysis
- First Visit Detection
- Customer Journey Mapping
Content Analysis
Deep dive into review content and complexity
- Text Length Analysis
- Complexity Scoring
- Key Topic Extraction
Real-time Analytics Dashboard
Sentiment Distribution
Satisfaction Trends
Customer Patterns
17 Categories of Deep Analysis
Customer Insights
- Sentiment Score & Labels
- Customer Satisfaction Levels
- Return Customer Analysis
- First Visit Detection
- Happy Departure Indicators
Content Analysis
- Text Length Metrics
- Complexity Scoring
- Staff Mentions Analysis
- Product References
- Gender Demographics
Business Impact
- Price Sentiment Analysis
- Service Quality Metrics
- Expectations Analysis
- Suggestion Tracking
- Complaint Flagging
Turn Insights into Action
1
Collect
Gather customer feedback across all channels
2
Analyze
Process data through our 17-category analysis system
3
Understand
Get clear insights with our detailed reports
4
Act
Implement changes based on data-driven suggestions